Privacy Policy

1. Who We Are

Ellerton & Wade is a trading name of Pockla Ltd. We operate this website to help consumers access financial claims and refund services. We are the data controller for the personal data collected through this website.

Company name

Pockla Ltd (trading as Ellerton & Wade)

Company number

13259697

VAT number

411991793

Office address

15 Bishopsgate, London, EC2N 3AR

Registered address

1-2 Ginge, Wantage, OX12 8QR

Contact

privacy@ellertonwade.com

2. What We Collect

When you submit a form on this website, we collect:

• Your name, email address, telephone number, and postal address
• Information about your financial product or claim (e.g. vehicle finance details, lender name)
• Your IP address, browser type, and device information
• The date and time of your form submission

3. How We Use Your Data

We use your personal data for the following purposes:

4. Who We Share Your Data With

We share your personal data with the following party under a formal data sharing agreement:

We may also share your data with:

• Service providers who help us operate this website (e.g. hosting, analytics) — these parties act as our data processors under written agreements
• Regulatory bodies including the Information Commissioner's Office (ICO) and the Financial Conduct Authority (FCA) where required by law
• A successor entity in the event of a sale, merger, or restructuring of our business

We do not sell your personal data to third parties.

5. Credit Checks

Where you provide your consent, Jigsaw Claims Ltd may conduct a soft credit search to verify your eligibility for certain claims. These checks may be carried out by their service provider, Checkboard Limited, who will obtain an Electronic Credit Report from credit reference agencies including Equifax.

A soft credit search leaves a soft footprint on your credit file. This footprint:

• Is visible to you;
• Is not visible to other lenders; and
• Does not affect your credit score.

6. Marketing Communications

Where you have submitted a form on this website, we may contact you by email or SMS about similar financial claims, refunds, and consumer services. This is permitted under the PECR “soft opt-in” because:

• We obtained your contact details during your enquiry about a financial claim (negotiations for a service)
• We only contact you about similar types of services
• We gave you a clear opportunity to opt out when we collected your details, and we include an opt-out option in every message we send

These communications may come from Pockla Ltd or any of our trading names, including Ellerton & Wade. We will only contact you about services that are similar in nature to what you enquired about — specifically financial claims, refunds, and related consumer services. We will not use your details for unrelated marketing.

7. Data Retention

We retain your personal data as follows:

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Restrict or object to our processing of your data
• Object to direct marketing at any time (this is an absolute right)
• Request portability of your data
• Withdraw your consent at any time, where consent is the legal basis for processing

To exercise any of these rights, contact us at privacy@ellertonwade.com. We will respond within one month.

If you withdraw your consent for data sharing with Jigsaw Claims Ltd, this will not affect any processing that has already taken place.

9. Complaints

If you are not satisfied with how we have handled your data, you can contact us at privacy@ellertonwade.com. You also have the right to complain to the Information Commissioner's Office (ICO):

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this website. Where changes are significant, we will notify you by email where possible.